LEFT BEHIND ($109,250 – $126,500)

On April 1, 1979, Andreas Mihavecz, an 18-year-old bricklayer's apprentice in Austria, was mistakenly placed in a holding cell following a car accident (where he had been the passenger). Bewilderingly, he was completely forgotten about by the three police officers responsible for him. Each officer wrongly assumed that one of the others had released Mihavecz, even ignoring his concerned mother's pleas when she insisted he hadn't returned home.

Mihavecz's cell was in the basement of the jail, making his cries for help unheard. To survive, he resorted to drinking condensed water from the walls and lost a staggering 53 pounds! It wasn't until 18 days later that an officer who had unrelated business in the basement, discovered him in shocking condition.

In the ensuing criminal trial, the three policemen pointed fingers at each other. They were ultimately fined €2,000 due to a lack of conclusive evidence of criminal neglect or determining the primary culprit. What does that have to do with Match and Fable’s latest role? Nothing. That said, Woody & Jeanne are looking for an experienced Operations Manager in the Toronto area. Our client is an industry-leading commercial janitorial company delivering consistent, superior service through sustainable practices and innovative solutions for nearly 50 years! Reporting to the Director of Operations, the Operations Manager will be responsible for managing the janitorial operations for a portfolio of contract locations, ensuring the highest level of service is provided to customers. POSITION:    OPERATIONS MANAGER LOCATION:   GREATER TORONTO AREA

RESPONSIBILITIES

·       Oversee operations for a high-value portfolio of commercial contracts across the GTA

·       Lead, mentor, and develop a team of Operations Managers and Site Supervisors

·       Drive strategic initiatives to improve service delivery, profitability and client retention

·       Own responsibility for assigned portfolio, including budget forecasting and variance analysis

·       Build and maintain executive-level relationships with key clients and property management groups

·       Identify growth opportunities within existing accounts and support business development efforts

·       Establish and monitor KPIs, quality standards and operational best practices across all sites

·       Lead contract negotiations, renewals, and service expansions in partnership with senior leadership

·       Ensure compliance with health, safety, environmental and labor regulations across all operations

·       Resolve escalated client issues and manage crisis situations with strategic solutions

·       Optimize resource allocation, staffing models and scheduling efficiency across the portfolio

REQUIREMENTS

·       5+ years progressive management experience in cleaning, facilities management or commercial services

·       3+ years leading managers or multi-site operations teams

·       Demonstrated success managing P&L and driving profitability improvements

·       Proven track record building high-performing teams and developing future leaders

·       Strong business acumen with experience in contract management and client retention strategies

·       Expert-level communication and executive presence with C-suite and senior stakeholders

·       Experience managing both union and non-union workforces in complex environments

·       Deep operational knowledge of commercial cleaning standards, processes and regulatory requirements

·       Advanced proficiency in MS Office, budgeting tools and operational management systems

·       Fluent English (additional languages an asset)

REMUNERATION

SALARY: $95,000 – $110,000

ON-TARGET BONUS: up to 15% of salary ON-TARGET EARNINGS: $109,250 – $126,500 EXTRAS: company vehicle (or allowance) + gas card + benefits + pension + expense account + vacation WHAT NOW?

1.  Email your resume to Jeanne; jagius@matchfable.com.

2^. Ensure the subject line reads; LEFT BEHIND – 28D26MF

3. Based on the job description, please highlight how your experience is a potential fit.